Thank you for shopping with NutraFit UK. We are committed to ensuring you are completely satisfied with your purchase. This document summarizes your rights and outlines our return, refund, and exchange policies.
1. Your Rights
a) Faulty, Misdescribed or Unsatisfactory Goods
Under the Consumer Rights Act 2015, you are entitled to a full refund or replacement if goods are:
- Faulty
- Not as described
- Not of satisfactory quality
b) Change of Mind
Under the Consumer Contracts Regulations 2013, you have the right to cancel online orders for any reason within:
- 14 calendar days from placing the order (cancellation period)
- An additional 14 days after notification to return the item
c) Accessibility Adjustments
Under the Equality Act 2010, if you are unable to return items in person due to a disability, we will make reasonable adjustments. Please contact us for support.
2. Returns Process
Faulty or Misdescribed Items
- Must be returned within 14 calendar days of receipt
- Items should be unused, in original condition and packaging
- Must include proof of purchase (receipt or order confirmation)
Steps:
- Email contact@nutrafituk.com with your order number and reason for return
- We will confirm the return address and process
Change of Mind
- Notify cancellation by emailing contact@nutrafituk.com within 14 days of delivery
- Return within 14 additional days
- Items must be unused and in original packaging with proof of purchase
3. Non-Returnable Items
- Food products that have been consumed (unless defective)
- Returns from anyone other than the original purchaser
4. Refunds
- Refunds are issued only upon inspection of the returned item
- Approved refunds are issued to the original payment method
- Processing time depends on the card issuer
5. Exchanges
We replace items only if defective or damaged. To request an exchange:
- Email us with your order number
- We will provide return instructions and send a replacement
6. Shipping Costs
- Return shipping costs are the customer’s responsibility
- Shipping costs are non-refundable, unless the return is due to the seller's fault
- Return postage costs may be deducted from the refund
7. Contact Information
If you have any questions about returns, contact us at:
- Email: contact@nutrafituk.com
- Address: nutrafitUK Returns Department, Unit 10a The Tanneries, East Street, Titchfield, Fareham, England, PO14 4AR