Return Policy | NutrafitUK
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Return Policy

Thank you for shopping with NutrafitUK. We are committed to ensuring you are completely satisfied with your purchase. This document summarizes your rights and outlines our return, refund, and exchange policies.

1. Your Rights

a) Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, customers have a 30‑day legal right to reject faulty, misdescribed, or unsatisfactory goods. We fully honour this statutory period.

b) Change of Mind

Under the Consumer Contracts Regulations 2013, customers have a 14‑day statutory right to cancel online orders. We extend this cancellation period to 30 days as part of our store policy. After cancellation, the statutory return window is 14 days, but we voluntarily allow up to 30 days for returns.

c) Accessibility Adjustments

Under the Equality Act 2010, if you are unable to return items in person due to a disability, we will make reasonable adjustments. Please contact us for support.

2. Returns Process

Faulty or Misdescribed Items

  • Must be returned within 30 calendar days of receipt
  • Items should be unused, in original condition and packaging
  • Must include proof of purchase (receipt or order confirmation)

Steps:

  1. Email contact@nutrafituk.com with your order number and reason for return
  2. We will confirm the return address and process

Change of Mind

  • Notify cancellation by emailing contact@nutrafituk.com within 30 days of delivery
  • Return within 30 additional days
  • Items must be unused and in original packaging with proof of purchase

3. Non-Returnable Items

  • Food products that have been consumed (unless defective)
  • Returns from anyone other than the original purchaser

4. Refunds

  • Refunds are issued only upon inspection of the returned item
  • Approved refunds are issued to the original payment method
  • Processing time depends on the card issuer

5. Exchanges

We replace items only if defective or damaged. To request an exchange:

  • Email us with your order number
  • We will provide return instructions and send a replacement

6. Shipping Costs

  • Return shipping costs are the customer’s responsibility
  • Shipping costs are non-refundable, unless the return is due to the seller's fault
  • Return postage costs may be deducted from the refund

7. Contact Information

If you have any questions about returns, contact us at:

  • Email: contact@nutrafituk.com
  • Address: NutrafitUK Returns Department, Unit 10a The Tanneries, East Street, Titchfield, Fareham, England, PO14 4AR