This Payments Policy outlines the terms under which payments are accepted, processed, and managed through our website. By making a purchase or conducting a transaction on our site, you agree to comply with the terms set out below.
1. Accepted Payment Methods
We strive to offer a range of convenient and secure payment options for our users. The following methods are currently supported:
- Credit and Debit Cards (e.g., Visa, Mastercard, American Express)
- Bank Transfers
- PayPal
The availability of specific methods may depend on your country of residence or the nature of the service/product purchased.
2. Third-Party Payment Processing
All payments on our website are securely processed through reputable third-party payment gateways such as WorldPay and others. These providers are fully PCI DSS compliant and follow strict industry standards for data security and fraud prevention.
Please note that when using these services, you may also be subject to their terms and conditions, and we recommend reviewing them directly on their respective websites.
3. Transaction Security
We are committed to ensuring that your payment information remains safe. All payment transactions are encrypted using SSL (Secure Socket Layer) technology and handled via secure protocols. We do not store full credit card details on our servers.
In the event of suspicious activity or suspected fraud, we reserve the right to suspend or cancel transactions and request additional verification.
4. Payment Confirmation
Upon successful completion of a payment, you will receive a confirmation email with details of the transaction. Please retain this confirmation for your records. If you do not receive confirmation, please contact our support team immediately.
5. Processing Times and Delays
Most payments are processed instantly or within a few minutes. However, in some cases (e.g., bank transfers or during system maintenance), processing may take up to 3–5 business days. We will make every effort to notify you of any expected delays.
Delays may also occur due to:
- Bank holidays or weekends
- Incorrect payment information
- Additional identity verification requirements
6. Failed or Rejected Payments
If a payment fails or is declined:
- We will notify you via email or through your account dashboard.
- You may be asked to update your payment information or try an alternative method.
- Services may be temporarily suspended until a successful payment is received.
7. Currency and Fees
All prices and transactions are processed in the currency specified at checkout. Any additional fees (e.g., foreign transaction fees, currency conversion) are the responsibility of the customer and may be charged by your payment provider.
8. Refunds and Chargebacks
For information regarding refunds, returns, or disputes, please refer to our Refund Policy. We reserve the right to contest any chargebacks or payment reversals where services have been rendered according to our terms.
9. Contact Information
If you have any questions or concerns about payments, please contact us at:
Email: contact@nutrafitUK.com