🛍️ Orders & Delivery
Q: How long does delivery take?
A: Orders are typically processed within 24 hours. Standard UK delivery takes 2–5 business days. You’ll see delivery options and estimated times at checkout.
Q: Can I track my order?
A: Yes. Once your order has been dispatched, you’ll receive a tracking link by email so you can follow your parcel until it arrives.
Q: Do you deliver outside the UK?
A: No. We currently only deliver within the United Kingdom.
Q: What if my order is delayed or doesn’t arrive?
A: If your delivery hasn’t arrived within the expected timeframe, just contact our support team. We’ll investigate and make sure the issue is resolved promptly.
📦 Products & Quality
Q: Are your products safe to use?
A: Product quality and customer safety are important to us. We work closely with trusted suppliers and include full product details so you can shop with confidence.
Q: How do I check if a product meets my dietary needs?
A: Product pages include complete ingredient lists and dietary information (such as vegan, vegetarian, or gluten-free where applicable).
Q: Do your products display full labels and certifications?
A: Yes. Every product includes a full label with detailed ingredients and any applicable third-party certifications.
Q: Are your products suitable for athletes?
A: Many are. Look out for markings like “Informed-Sport” or similar indicators if you require tested products for competitive sports.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept major UK debit and credit cards, PayPal, Apple Pay, and Google Pay. All payments are handled securely.
Q: What’s your return policy?
A: You have 14 calendar days from receiving your order to request a return, and then another 14 calendar days to post it back. Items must be unused, unopened, and in original condition. Contact us to begin the return process.
Q: How long does a refund take?
A: Once we’ve received and inspected your returned item, refunds are processed within 5–10 business days.
🧾 Account & Customer Support
Q: Do I need an account to place an order?
A: No. You can check out as a guest. However, creating an account makes it easier to track orders, view order history, and reorder quickly.
Q: How do I get in touch if I need help?
A: You can contact our customer support team via our website contact form or by email. We aim to respond to all enquiries as quickly as possible , mostly within 1 business day.