Your Satisfaction Matters
We’re committed to providing high-quality sports nutrition and supplements. If you experience an issue with your order, we’ll work with you to resolve it quickly and fairly.
How to Make a Complaint
If your order is incorrect, faulty, or not up to standard, please contact our customer care team via e-mail or by filling out our within 14 days of receiving your order. Be sure to include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (if applicable)
- Eligible Complaints
You can make a complaint about:
- Products that are damaged, leaking, or have tampered packaging
- Items that are missing or not as described
- Expired products or those with foreign substances
Please note: We are unable to accept complaints for opened items due to personal taste preferences unless there is a genuine issue with product quality.
Resolution Timeframe
We aim to assess and resolve all complaints within 14 calendar days of receiving your submission. If your complaint is accepted, we may offer:
- A replacement
- A refund
- A store credit or voucher
Your Legal Rights
This policy operates in line with the Consumer Rights Act 2015, which entitles you to a refund, repair, or replacement if the goods are faulty, not as described, or unfit for purpose.
Returns & Postage
If a return is required due to an error on our part (e.g. incorrect item sent, damaged or faulty goods), we will:
- Cover return postage costs
- Provide a pre-paid return label or arrange a free collection
If the return is for any other reason (e.g. change of mind, incorrect order details provided by the customer), the cost of return postage is the customer’s responsibility.
Please do not send items back without receiving return authorisation from our team.