Effective Date: 20 June 2025
1. Introduction
Welcome to nutrafituk.com, a UK-based online retailer of sports supplements. These Terms and Conditions govern your use of our website and your purchases. By using this website, you agree to these Terms. If you do not accept them, please do not use our services.
2. Eligibility
You must be 18 years or older to purchase from us. By ordering, you confirm your legal capacity to enter into a binding agreement.
3. Products and Descriptions
We strive to ensure accuracy in all product details, but minor variations may occur. Important: Always consult a healthcare professional before using supplements.
4. Orders and Contract Formation
- Orders are subject to acceptance and availability.
- You will receive an acknowledgment email upon ordering — this does not confirm acceptance.
- The contract is formed once your items are dispatched and you receive a confirmation email.
- We reserve the right to cancel orders at our discretion.
5. Pricing and Payment
- Prices are in GBP (£) and include VAT unless stated.
- Delivery charges are listed at checkout.
- We accept major cards, PayPal, and supported mobile payment options.
Prices may change, but not after your order is confirmed.
6. Delivery
- Standard UK Delivery: 2-3 working days
- Express UK Delivery: 1–2 working days
Delays due to couriers or external events are not our responsibility. Risk passes upon delivery.
7. Cancellations and Returns
7.1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of receiving your order.
To cancel:
- Email us at contact@nutrafituk.com
- Return unopened items within 14 days
You will receive a refund including standard delivery costs.
7.2. Returns Policy
We accept returns if items are:
- Unopened
- In original condition
- Returned with proof of purchase
Opened items cannot be returned unless faulty.
8. Faulty or Incorrect Items
Notify us within 7 days of delivery. We will cover return shipping and offer a replacement or refund.
9. Intellectual Property
All content, including logos and product descriptions, belongs to nutrafituk.com or its licensors. Reproduction is prohibited without permission.
10. User Conduct
You must not:
- Misuse the site
- Submit false information
- Post offensive, harmful, or illegal content
We may restrict access or pursue legal action in such cases.
11. Liability
We exclude all warranties where permitted by law. We are not liable for:
- Health issues caused by misuse of products
- Losses arising from website or product use
Nothing limits our liability for death or personal injury caused by our negligence.
12. Privacy and Data Protection
Your data is handled per our Privacy Policy and the UK GDPR. By using our services, you agree to this processing.
13. External Links
We are not responsible for the content or policies of external sites linked from our website.
14. Amendments
We may update these Terms. Continued use of our site means acceptance of any changes.
15. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the English courts.
16. Contact Us
For inquiries, please contact:
- Email: contact@nutrafituk.com
- Address: European Trading Online Ltd, Unit 10a The Tanneries, East Street, Titchfield, Fareham, PO14 4AR